Write to us and a person will read it.
If somebody has sent you something offensive, is asking for money, or is behaving in a way that worries you, report it in the app: Profile → Privacy & safety → Report a problem. You can block them from the same screen. We look at every report within 24 hours.
If somebody is at risk right now, contact your agency or the emergency services. CareRooster is not monitored around the clock.
Your agency has to have you on their caregiver list. Open Profile → My agencies and tap Check if an agency added me. If your mobile number matches the one they hold, you'll be connected straight away.
Sign out and back in once, and say yes when your phone asks. That's when your device registers for notifications.
Open My week, tap the shift, and drop it. Give a reason if you can — your agency is told right away so they can cover it.