Effective date: 1 November 2026
This Privacy Policy explains how 360 Data Studio LLC ("CareRooster") collects, uses and shares information when you use the CareRooster apps and https://app.carerooster.com. We do not sell your personal information.
Account details - your name, phone number, email, role as caregiver or agency, and password. We use these to create and secure your account and to contact you.
Professional details - the agencies you work with, certifications, care types and preferences. We use these to match you with suitable shifts and agencies.
Schedule and availability - shifts, availability, call-offs, confirmations, attendance and reliability records. We use these to build your schedule, prevent double-booking and flag shifts at risk.
Location - your home town and ZIP code, and the approximate travel time to a shift worked out from them. CareRooster does not ask for or collect device location, in the foreground or the background.
Photos you upload - photos of paper schedules, which we turn into a digital week. The photo is read and then discarded; we do not store it.
Messages and invites - messages in the app, and contact details you enter to invite coworkers. We use these to deliver messages and invitations.
Device and usage - device type, app version, push token, log and crash data. We use these to send notifications, keep the app working and fix problems.
Agency billing, later - a billing contact and payment details, handled by our payment processor, if an agency chooses a paid plan.
We ask users not to add health information or identifying details about care clients. If we find such information, we may remove it.
We use information to provide and improve the Services: building schedules, suggesting shifts, sending reminders and confirmations, supporting agencies, preventing fraud and abuse, responding to support requests and meeting legal obligations. Suggestions are made by working out schedule details for you; nothing changes a schedule until a person accepts it.
An agency you are connected with sees your schedule for its own shifts, your availability, and your attendance record with it. It sees only its own shifts. It never sees which other agencies you work for or what you do for them - when you are already booked, it shows as time taken, with no name attached.
An agency you are not connected with sees nothing about you at all. There is no directory of caregivers for an agency to browse. Such an agency learns of you only if you put your hand up for one of its open shifts, and then it sees your name, your general area, and the shift you applied for. Your phone number is shared only if you tick the box to share it when you apply; otherwise that agency can reach you only through messages in the app.
Other caregivers do not see your schedule.
We share information only with agencies, as described above and at your direction; with the service providers that run the Services for us, under contracts that require them to protect it; when required by law, or to protect the rights and safety of users and CareRooster; and as part of a merger, acquisition or sale of assets, with notice to you.
Our service providers are Supabase for hosting and the database, Expo together with Apple and Google for push notifications, Twilio for text messages, Postmark for email, and Stripe if and when agency fees begin. Photographs of paper schedules you upload are sent to Anthropic's Claude API to be read into text; they are not used to train models, and we do not keep the photo afterwards.
We do not sell personal information and do not share it for cross-site targeted advertising.
We keep information while your account is active. When you delete your account, we delete or de-identify your personal information within 30 days, except records we must keep for legal, security or dispute reasons, which we keep only as long as needed. Shifts you have already worked stay on your agency's own records with your name removed, because an agency has to be able to show a regulator who covered a shift.
Delete your account in the app under Privacy & safety, then Delete my account.
Access or correct your information in your profile, or write to support@carerooster.com.
Notifications - turn push notifications off in your device settings, or from inside the app.
Depending on where you live, you may have additional rights to access, correct, delete or get a copy of your information. Write to support@carerooster.com and we will respond within 45 days.
We use reasonable safeguards, including encryption in transit and at rest, and access controls. No system is perfectly secure; if a breach affects your information, we will notify you as required by law.
CareRooster is for adults 18 and older. We do not knowingly collect information from anyone under 18.
We will post updates here and notify you of material changes in the app or by email.
Questions or requests: support@carerooster.com